CHALLENGES
A multi-unit manufacturing organization was struggling with:
- Lack of coordination between manufacturing units spread across locations
- Minimal visibility into operations
- Ineffective supervisory controls and tracking
- Difficulty in understanding whether customer expectations were being met
SOLUTION
A comprehensive cloud-based integrated ERP system was implemented, seamlessly connecting all locations and units. The production process was streamlined with Make-to-Order, Make-to-Stock, and MRP-based production management.
Key features included:
- Well-defined user roles and access control, aligning with job hierarchies
- Workflow-driven processes to enforce internal controls
- Graphical dashboards for real-time visibility
- Web-based ordering for resellers and POS functionality at retail outlets
KEY BENEFITS
- End-to-end operational integration—from production planning to order fulfillment and collections
- Real-time, error-free information access across departments
- Enhanced productivity and efficiency compared to the earlier disconnected system
- Improved supervisory control and operational flexibility
- Intuitive user interface supporting frequent role transitions
- Better customer satisfaction and faster order processing through Web-PoS
- Improved financial management with faster collections
- Rate contracts streamlined procurement
- Integration with external databases enabled seamless compliance
- Dealer orders were directly integrated with the shopfloor for automated production
- Customer surveys provided valuable feedback to improve services
IMPLEMENTATION HIGHLIGHTS
- 15 Business Entities
- 1,000+ Business Users
- 4,000+ Customers
- 1M+ Monthly Financial Transactions
- 40K+ Sales Orders per Month
ABOUT THE ORGANIZATION
This organization operates multiple manufacturing units across various locations, employing vocational workers in its facilities. It produces a variety of consumer products including:
- Optical Products
- Office Furniture
- Metal-Working Products
- Janitorial Products
- High-Visibility Wear
- Embroidered Items
These products serve both community needs and institutional customers, with proceeds reinvested in operational improvement and vocational training initiatives.
MODULES IMPLEMENTED
- Sales
- Procurement
- Inventory Management
- Manufacturing
- Financials
- E-PoS
- Surveys
- Helpdesk